Mattress Firm Brookhaven in Brookhaven, PA Open now

Reviews about Mattress Firm Brookhaven

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  June 25, 2020, by Lisa Kalinowsky
  This has been the most ridiculous experience. These people sell you a bed and give you wrong information. I spend over $2,000 on a bed that hurt my back. I was told that I could take the cover off and wash it per the salesmen and on the tag it states do not remove, spot clean only. When my bed was delivered it was set up which was great, but they neglect to tell you to inspect anything on the bed. I scheduled to return the bed and set up an appointment, they came to pick up the bed and refused to take it because a little bit of dust got on it when we moved it downstairs for them. I was told no stains or rips were able to be on the bed which is fine, but nothing about a bit of dust that wiped right off. The delivery men stated it had to be in prestine condition for them to pick it up which is not stated anywhere on their website or in their warranty when returning a bed, it states that no stains, rips, or tears are allowed. I scheduled a second delivery and was being told by the delivery people that they had to contact their dispatcher due to a few pieces of dog fur being on the mattress. I have 4 dogs, it would be impossible to have no fur left on it just from being in the house. There is no way that you cannot take a bed back due to there being a little dog fur on it that we lint rolled, vacuumed, and placed plastic around the entire bed until they came for the second pick up. I will never buy another mattress from this establishment again. The third party delivery people will not take back virtually any mattress because they are supposedly liable if anything happens. It is a blame game, the third party blames Mattress Firm and Mattress Firm blames the third party delivery people. If you buy a mattress from Matress Firm you better plan on keeping it because they come up with the craziest reasons of why they will refuse to pick it up for return.